Sheraton Suites Chicago Elk Grove


121 Northwest Point Boulevard, Elk Grove Village, IL, 60007, United States   •  Weather:   

Local Time Phone (847) 290-1600 Hotel Reservations 888-627-7052


Hotel Policies

3:00 PM     12:00 PM

ADA Policy

The hotel is compliant with ADA. ADA compliant guest rooms are available. For more information, please contact the hotel directly.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Age Requirement Policy

Guests must be 21 years of age or older to check-in, in addition, the guest name on the reservation must match the guest identification presented at check-in.

Connecting Suite Policy

A limited number of connecting suites are available but are not guaranteed. Please contact the hotel directly for availability.

Cash Acceptance Policy

Cash is only accepted as a form of payment with a valid credit card on file.

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the hotel directly.

Package Handling Policy

There is no fee for handling packages.

Pet Policy

Dogs up to 80 pounds are allowed, with a maximum of 2 per room.  Cats are not allowed in guest rooms.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

For guests who wish to pay with a debit card, the amount required upon check-in is the total stay amount plus taxes plus 50 USD per day for incidentals. Otherwise a credit card is required upon arrival. Cash is not accepted upon check-in as a form of payment